Privacy Policy

Last updated: October 25, 2025

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (phone number, email address)
• Health information relevant to massage therapy
• Appointment history and preferences
• Payment information (when applicable)
• Emergency contact information

1.2 Health Information

For your safety and to provide appropriate treatment, we collect health-related information including:

• Medical conditions and injuries
• Current medications
• Allergies and sensitivities
• Previous massage therapy experiences
• Areas of concern or pain

1.3 Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device type and operating system

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Schedule and manage your appointments
• Provide safe and effective massage therapy
• Customize treatments to your needs
• Maintain accurate treatment records
• Process payments and billing

2.2 Communication

We may use your contact information to:

• Confirm appointments and send reminders
• Provide important health and safety information
• Respond to your inquiries and requests
• Send service updates and promotional offers (with your consent)

2.3 Health and Safety

Health information is used exclusively for:

• Ensuring your safety during treatment
• Adapting massage techniques to your needs
• Identifying contraindications
• Maintaining professional treatment records

3. Information Sharing and Disclosure

3.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

3.2 Limited Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• When required by law or legal process
• In medical emergencies to healthcare providers
• With service providers who assist our operations (under strict confidentiality agreements)

3.3 Healthcare Professionals

With your permission, we may communicate with your healthcare providers to coordinate care and ensure treatment safety.

4. Data Security

4.1 Protection Measures

We implement appropriate security measures to protect your personal information:

• Secure storage of physical records
• Password-protected digital systems
• Limited access to authorized personnel only
• Regular security assessments
• Secure disposal of outdated records

4.2 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to mitigate any potential harm.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal and professional requirements
• Maintain accurate health records
• Handle any disputes or claims

Generally, we retain client records for a minimum of 7 years after the last service, as required by professional standards.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your contact preferences
• Request a copy of your treatment records

6.2 Consent Withdrawal

You may withdraw your consent for:

• Marketing communications
• Non-essential data collection
• Information sharing with third parties

Note: Withdrawal of consent for essential health information may affect our ability to provide safe treatment.

7. Cookies and Website Technology

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website performance
• Remember your preferences
• Provide relevant content

You can control cookie settings through your browser preferences.

8. Third-Party Services

8.1 WhatsApp Communication

When you contact us via WhatsApp, please note that WhatsApp has its own privacy policy. We recommend reviewing WhatsApp's privacy terms.

8.2 External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these external websites.

9. Children's Privacy

Our services are primarily for adults (18+). For minor clients:

• Parental or guardian consent is required
• Parents/guardians have access to their child's information
• Special care is taken with sensitive health information

10. International Data Transfers

Your personal information is primarily stored and processed in Saudi Arabia. Any international transfers will be conducted with appropriate safeguards and in compliance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Website updates
• Direct communication
• Posted notices at our facility

12. Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia and applicable international privacy standards.